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Discover Amway Online

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Explore Amway Online

Find out how the Amway website helps you manage your business more efficiently.

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Registering as Member Plus

Everything you need to know about how to register online as a  Member Plus.

Supporting the Customer during Registration

Familiarize yourself with the easy Customer registration process so that you can help prospects sign up.

Signing-In to the new Website 

How to sign in, which details to use – and what to do if you have forgotten them.

Placing and return an Order

Discover how ordering Amway products online gives you more choice and control than ever before.

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User guides

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Registration / Signing in

How do website users who have registered before September 6, 2021 sign in to the new website?

They simply enter their existing (old) username and password to sign in to the new website.

Do I need to keep my old login ID/username(s)?
FOR USERS WHO REGISTERED BEFORE SEP 6, 2021

YES, if you registered with Amway before September 6, 2021, you will need these credentials to sign into the new website.
Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. If you have international business, you will need to use your previous Amway Online credentials for the countries and apps that have not yet been updated. Once Amway ID has been fully implemented, your new digital identity will give you access to all Amway applications around the world.

How do prospects sign in to the new website?

They need to first register as a Member Plus or a Customer and then sign in with their new Amway ID credentials (email address and password).

What should I do if I forget my Amway ID (username)?

If you know your contact email address:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Enter your contact email address, click Continue.
5. Go to your email account and locate the email from Amway that contains the reminder of your Amway ID. 
6. Click Sign into my account and sign in using your retrieved Amway ID.

If you do not remember your contact email address but do know your PIN - for ABOs and Members Plus only:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your Account ABO number, click Continue.
4. Click I don’t know my contact email address.
5. Enter your PIN, click Continue.
6. Your Amway ID is displayed on the screen, click SIGN IN and sign in using your retrieved Amway ID.
You are given 5 attempts at entering your correct PIN. After the fifth unsuccessful attempt you are advised to call Amway. 

As a Member Plus or an Amway Business Owner (ABO), what should I do if I have forgotten my password?

You can easily change your password via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 
If you registered before September 6, 2021 and will use your PIN to change your password:
1. Go to the Amway website and click Sign In.
2. Click Forgot Password.
3. Enter your Amway ID/username and click CONTINUE. (If you registered before September 6, 2021, their Amway ID/username is still the old credential.)
4. Select the option to Use Account PIN, enter your PIN and click Continue.
5. Enter your new password, confirm the password, then click SUBMIT.
NOTE: If you do not have an email address associated with your account the ONLY option will be to enter your PIN.
If you registered before September 6, 2021 and will use your email address to change your password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Username and click CONTINUE. (If you registered before September 6, 2021, your Amway ID/username is still the old credential.)
4. Select Send an email message to: and click Continue.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! An email containing a 6 digit code will be sent to the email address associated with your Amway account.
5. Go to your email account and locate the email from Amway. COPY THE 6 DIGIT CODE.
6. Enter the 6 Digit code in the verification window and click "VERIFY"
7. Enter your new password, confirm the password, then click RESET PASSWORD.
If you registered after September 6, 2021 and will use your Amway ID to change your password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID (emaill address) and click SUBMIT.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! An email containing a 6 digit code will be sent to your email address.
4. Go to your email account and locate the email from Amway. COPY THE 6 DIGIT CODE.
5. Enter the 6 Digit code in the verification window and click "VERIFY"
6. Enter your new password, confirm the password, then click RESET PASSWORD.
After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID/username and new password. 

As a Customer, what should I do if I forget my password?

You can easily change your password via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 
Customers registered before September 6, 2021 and will use their email address to change the password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Username and click CONTINUE. (Since you registered before September 6, 2021, your Amway ID/username is still the old credential.)
4. Select Send an email message to: and click Continue.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! 
An email containing a 6 digit code will be sent to the email address associated with your Amway account.
5. Go to your email account and locate the email from Amway. Copy the 6 digit code.
6. Enter the 6 Digit code in the verification window and click VERIFY.
7. Enter your new password, confirm the password, then click RESET PASSWORD.
Customers registered after September 6, 2021 and will use their Amway ID to change password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID (emaill address) and click SUBMIT.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! 
An email containing a 6 digit code will be sent to your email address.
4. Go to your email account and locate the email from Amway. Copy the 6 digit code.
5. Enter the 6 Digit code in the verification window and click VERIFY.
6. Enter your new password, confirm the password, then click RESET PASSWORD.

After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID/username and new password.

What is the new global Amway identity and Amway ID?

Soon each user will be able to use a single username and password for ALL Amway digital applications globally. When signing into the new website, the username field is renamed “Amway ID”. Users who registered before September 6, 2021, should enter their old username, while users who registered on the new website will use their email address. After the transition to the new global identity, planned for Phase III, all users will enter their unique email address as their Amway ID and create a password with stricter rules. 

Why don't website users who registered before September 6, 2021, use the new Amway ID credentials and global identity functionalities?

To enable current users to become familiar with the new website and to reduce any possible interruptions to their business, the transition to the new Amway ID and global identity functionality will be completed during Phase III. With the launch of the new website, current users sign in with the same credentials as they did before.

How do I register as a Member Plus (M+)?

1. On the Amway home page, click Register. 
2. Select Register as Member Plus. 
3. Enter your details in the online form. 
4. Create a password.
5. Verify your email address using the 6 digit code that was sent to you via email.
6. Sign the contract online using an e-signature. 
If you do not finalize the registration process within the first 30 days, your application will be automatically deleted. 
Note: If a Registered Customer wishes to upgrade to a Member Plus, they can upgrade their account online without having to re-register as a Member Plus.

How do I convert from a Member Plus to an Amway Business Owner (ABO)?

It is an offline process for a Member Plus to become an ABO. They need to send to Amway a filled in Status change form with the mandatory documents (the list differs by country) needed for the upgrade. The Status change form may be found on the website in Library section of the Business Information.
Amway Data Order & Entry team checks all received documents and, if all correctly received, makes the change of business nature from Member Plus to an ABO in the Amway system. If the Member Plus did not provide all needed information or documents, they will be contacted to send what is missing.
New ABO may see their new status in the LOS map on the Core Plus Dashboard.

How do I register as a Customer?

There are two ways to register as a Customer:
On the home page. 
1. Click the Register button in the top right-hand corner. 
2. Choose Register as Customer. 
3. Enter your details in the online form and follow the step-by-step process to create your account.
During checkout. 
1. Add your chosen products to the shopping cart and proceed to checkout. 
2. During the checkout process, you will be asked if you want to register as a Customer. Select this option to create your account. 

How can I as a Registered Customer upgrade to a Member Plus or an ABO?

A Customer should first upgrade their account to a Member Plus as an online process: 
1. Sign in, go to My Account and scroll down. 
2. Locate the "Start an Amway business" section on the left side of the page and click Register now, then follow the instructions.

How can I register multiple businesses?

If you have an Amway ID: 
1. On the Amway home page, click Register. 
2. Select Register as Member Plus. 
3. When you are entering your details on the online form, it will alert you that your email address already matches a current Amway ID in the system. 
4. Tick I'm setting up a multiple business and provide your original ABO number and one of the markets in which you already have registered an Amway business. 
5. You will receive a confirmation email that requires verification. 
6. Go to your email account and click the link in the email that Amway has sent to you. It will redirect you back to the registration form. 
7. Complete the registration. International sponsor is automatically selected. 
If you do not yet have an Amway ID: 
1. On the Amway home page, click Register. 
2. Select Register as Member Plus. 
3. Start entering your details on the online form. 
4. Tick I'm setting up a multiple business and provide your original ABO number and the country in which you first registered your business. 
5. Complete the registration process. International sponsor (multiple business) is automatically selected. You will receive a confirmation email that requires verification. 
6. Go to your email account and click the link in the email that Amway has sent to you. It will redirect you to the Amway ID webpage. 
7. Create your Amway ID by setting up your new password.

Orders

How do I order Amway products?

1. As a Guest
If you are new to Amway and do not want to open an Amway account, browse for the product(s) you want on the Amway website (www.amway.XX) and add them to the shopping cart. Complete the checkout process as a Guest, paying the full retail price.
2. As a registered Customer
To get special benefits and pay the registered Customer price (12% discount on the full retail price) you will need to register as an Amway Customer (either via the Home page through the Register link or during the checkout).
3. As a Member Plus (M+) or an Amway Business Owner (ABO)
To get Amway products with a special ABO price (20% discount on the full retail price), you need first to register as a Member Plus. You may then decide to build a business with Amway and convert/upgrade to an ABO. 
As an M+ or an ABO, you will be able to create a network of Customers and ABOs/M+ and get benefits based on their purchases and purchase Amway products for your personal and business use paying the ABO price.

Can I plan and save my orders?

Yes, you can if you are registered with Amway! We developed the Wishlist tool to help users select and monitor products that they may want to buy. It also lets you know if any of your chosen products are unavailable. Your Wishlist can be shared on social media.

I am not registered with Amway, how can I return a product and get a refund?

1. Find the Order Confirmation email that you received after making the order - it contains a Return Form.
2. Print and manually fill out the Return Form.
3. Pack it together with the products you wish to return.
4. Send the package back to the postal address specified on the Return Form. Once the product(s) are recieved and the return  processed, your refund will be issued via the payment method you used for ordering.

Website navigation

I can't find the information I need on the page. What should I do?

You need to sign in to your account to get full access to all the information on the site. If you still cannot find what you need, use the search function at the top of the home page.

Where can I find product deals and promotions?

You have to sign in your account on the website as a Member Plus, an ABO or a Registered Customer to access our deals and promotions. You can then use the TOP DEALS button at the top of the home page to discover the latest offers and promotions.

How can I contact Customer Service?

You have two options for contacting Amway Customer Service: 
E-mail: amway_pl@amway.com
Telephone: +48 22 30 62 253

Delivery Options & How to track your parcel

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?

DPD Classic Home Delivery  - Order All day - Leadime 2 - 3 working days
DPD Parcel Shop Delivery - Order All day - Leadtime 2 - 3 working days

DPD Saturday Delivery - Order latest Thursday  - Leadtime 2 working days - Delivery Saturday 
Inpost Locker Delivery - Order All day - Leadtime 2 - 3 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

DPD Saturday Delivery ordered and paid by latest Thursday end of day will be picked and shipped on Friday for next Saturday Delivery 

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

How does parcel tracking work?

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling your local Customer Service contact or writing to amway_pl@amway.com and asking for the delivery change. You can:
Change of suggested delivery date
Change of the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?
Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.
What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.
Is there a charge to return products?

No, there is no Charge, returns are free if you send by DPD or Inpost.

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.