Register now to get a 12% discount for all products and save 5 EUR on your first order*!
*5 EUR promotion applies for new registered customers on the first order starting from 50 EUR incl. VAT within 5 days after registration. Valid from December 1st 2021 until February 28th 2022

Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Cash on delivery

Payment can be made by cash at the time of delivery. 24 PLN fee will be applied when picking Cash on Delivery payment method

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My payments" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

Przelewy24

Przelewy24 is a Poland-based payment method aggregator that allows customers to complete transactions online using bank transfers and other methods. Bank transfers account for 30% of online payments in Poland and Przelewy24 provides a way for customers to pay with over 165 banks.
- Choose your bank from the list
- Check and confirm payment and transfer details
- You will be redirected to login to your bank website. Login, check the details and confirm bank tranfser. More details can be found here: https://www.przelewy24.pl/


Delivery options

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.
 

CARRIERS
DPD

FREE delivery 
For ABOs and Guest on orders over 249 zł (incl. VAT)
For Registered Customers on orders over 199 zł (incl. VAT)

DELIVERY FEE
DPD - 14.99 PLN (incl. VAT)

Delivery time
2-3 working days from the date of placing order

 

Delivery to carrier depot

Order will be delivered to a selectable carrier depot in area designated by application address area.
 

CARRIERS
DPD

FREE Shipping
For ABOs and Guest on orders over 249 zł (incl. VAT)
For Registered Customers on orders over 199 zł (incl. VAT)

DELIVERY FEE
DPD - 14.99 PLN (incl. VAT)

Delivery time
2-3 working days from the date of placing order

 

Parcel locker collection

Choose a parcel locker near you and collect your order after receiving notification.
 

CARRIERS
InPost Paczkomaty 24/7

FREE delivery 
For ABOs and Guest on orders over 249 zł (incl. VAT)
For Registered Customers on orders over 199 zł (incl. VAT)

DELIVERY FEE
InPost Paczkomaty 24/7 - 10.00 PLN (incl. VAT)

Delivery time
2-3 working days from the date of placing order
 

Delivery tips
Complete your order with payment confirmation by 11:00am and your order will leave our warehouse the same business day


Frequently Asked Questions

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

DPD Classic Home Delivery  - Order All day - Leadime 2 - 3 working days
DPD Parcel Shop Delivery - Order All day - Leadtime 2 - 3 working days

DPD Saturday Delivery - Order latest Thursday  - Leadtime 2 working days - Delivery Saturday 
Inpost Locker Delivery - Order All day - Leadtime 2 - 3 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

DPD Saturday Delivery ordered and paid by latest Thursday end of day will be picked and shipped on Friday for next Saturday Delivery 

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

What should I do to receive my order next Saturday?

To receive an order next Saturday, it must be placed and paid for by Thursday inclusive at the latest. Orders placed on Friday will be delivered on Saturday the following week!

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

How does parcel tracking work?

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling your local Customer Service contact or writing to amway_pl@amway.com and asking for the delivery change. You can:
Change of suggested delivery date
Change of the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Is there a charge to return products?

No, there is no Charge, returns are free if you send by DPD or Inpost.

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.